Today I had a 26:03 minute call with a nice lady from India.
Yesterday I had a longer call with the same lady, and two other Indian representatives, and today she did not recognize my voice.
I was charged $95.80, and at the end of the call, I was just happy to get away with such a little loss. What was this call?
Did I suddenly have an urge to rekindle ties with the wonderful country of India? Some deep spiritual searching that had led me to contact this Hindu friend amidst brightly colored skirts, synchronized dancing, and curry powder? No.
Instead I was trying to restore a web site from a friend who used to (against my protestations) host his website on Yahoo Small Business web hosting, which has now been sold off to a company called Aabaco. Yahoo small business was an old tramp of a web hosting company who’s services had literally not changed in the past 20 years. Seriously, after seeing the web interface again, I was reminded that I once hosted my own childish site there in the mid-nineties when I was learning HTML.
My friends’ site was a wordpress site which he had originally paid me around $500 to set up and build a template for a couple of years back. I had told him at the time that Yahoo hosting was a bad idea and that there were better alternatives, but he hadn’t listened, and I didn’t press the issue (what do I care as long as I’m getting paid, right?). Wrong.
Now I care.
I care deeply that this quivering pile of shit company is taking advantage of people, stealing their money, and getting away with it while providing the worst service I have ever experienced in my life, and putting me on hold for nearly an hour total.
tldr; Aabaco is a terrible business, get your stuff off of their servers asap. Just make sure you are the account owner (they check several times and asked me the security questions which I had just entered) and be prepared to spend 2-4 hours on the phone, getting no help at all.
Here’s how the whole thing went down…